FREQUENTLY ASKED QUESTIONS
Q: Can I print my tickets at home for admission?
A: No, tickets cannot be printed at home. The Ledge Amphitheater recommends saving your tickets to your Apple/Google Wallet before arriving at the venue and going through security. If you would prefer a printed ticket, you can visit our Box Office on Fridays from 10AM to 2PM or stop by on the day of the show prior to admission to have your tickets printed.
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For more information on how to save your ticket to your Apple wallet, click here.
Q: What if it rains or there is severe weather anticipated?
A: The Ledge Amphitheater has a rain-or-shine policy, so events will not be canceled due to rain or heat. In the event of severe weather, we work closely with the National Weather Service to ensure the safety of all guests. Shows may be delayed or postponed until conditions improve at the discretion of the artist.
Any weather related delays will be posted on our website and social media pages. If an evacuation is necessary, your vehicle is typically the safest place to wait. Guests using rideshare or shuttle services will be directed to designated buses. Please keep your ticket with you at all times to ensure re-entry is applicable.
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Please note: Umbrellas and tarps are NOT allowed inside the venue.
Q: Is parking free? Where should I park?
A: Yes, parking is free and available on a first come, first serve basis. To help secure a convenient spot, guests are encouraged to arrive early. We also strongly recommend ridesharing to help reduce traffic delays.
Please note that vehicles parked incorrectly or left overnight (not moved prior to 12PM the following day) may be ticketed or towed. Any vehicle left overnight must be unoccupied, as overnight camping is not permitted.
For more information on parking, please check out our Parking & Directions page.
Q: What are the permitted/prohibited items?
A: The Ledge Amphitheater prohibits any items that disturb or endanger fellow patrons. For a full list of permitted and prohibited items please check out our Prohibited Items page.
Purses above 8.5 inches by 11 inches (a standard sheet of paper) are prohibited from the venue. Upon entry at the gates, please have all bags open and prepared to be checked by security.
Q: What does ADA accessibility/ASL look like at The Ledge?
A: The Ledge Amphitheater is a fully wheelchair-accessible venue and offers designated ADA seating for guests who require it. These seats are limited and available on a first come, first serve basis.
If you are deaf or hard of hearing and require an interpreter, please email our box office at info@theledgeamp.com a minimum of 3 weeks prior to the show. We appreciate as much notice as possible for our interpreters to have ample prep time. We will assist you with selecting tickets in the best possible viewing area of the interpreter.
For additional ADA information, please check out our ADA Accessibility page.​​
Q: What is the seating at The Ledge? Can I bring my own chair?
A: Seating is provided for all events unless otherwise listed on Ticketmaster.com as "General Admission" or "Standing Room Only". Bringing your own chair is not permitted for any shows.
Airflex Chairs are provided in the main seating area. They feature 18" seats and can support up to 1,000 pounds. Guests are welcome to bring a cushion for added comfort (as long as it fits within the seat dimensions) and a blanket no larger than a beach towel.
Q: Who needs a ticket?
A: ​Most events at The Ledge Amphitheater allow children ages 3 and under to attend at no charge when seated on an adult’s lap, provided they are accompanied by a ticketed adult.
Everyone must have a ticket for standing-only shows.
Q: Is there re-entry to shows?
A: We do NOT allow re-entry for any of our shows. Denial for re-entry includes leaving to try to upgrade tickets, leaving to sell extra tickets, and leaving to let someone else in because you have their tickets.
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Please be sure to bring all necessary items with you before entering the venue, as you will not be allowed to re-enter once you exit.
Q: Can I leave my car overnight?
A: Vehicles may be left unoccupied in the parking lot until 12PM the following day. After that time, vehicles may be subject to tagging and towing.
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Please note that camping, including overnight stays in vehicles, is NOT permitted.​
Q: Is tailgating allowed?
A: Tailgating is NOT permitted in The Ledge Amphitheater parking lots for the safety and convenience of all guests.
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If caught tailgating, patrons may be asked to leave the parking area and could be denied entry to the event.
Q: Where can I receive First Aid?
A: In the event that first aid is needed, please contact any event staff member or visit our on-site police building located near our Box Office.
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For emergencies, locate the nearest staff member for immediate assistance, or call or text 320-640-6707.
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Automated External Defibrillators (AEDs) are also located throughout the venue for emergency use.
Q: Where is Lost & Found?
A: Lost and Found is located at our Box Office. During shows or events, please visit the East Concessions area and approach the window. If no one is available, you may call or text 320-640-6707 for assistance.
If you trying to retrieve an item after the event has ended, please contact the Box Office at 320-640-6701.
Q: Where are restrooms located?
A: Within the venue, restrooms are located in both the East and West Concessions areas. Permanent restrooms, including family restrooms, are located on the east side of the venue.
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Portable restrooms are available on the west side near the food trucks.
Private restrooms are also available in the Falcon National Bank Area next to the stage for guests who purchase the Falcon Club Pass upgrade.
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Q: Where can I nurse?
A: There are nursing locations within our family and private Falcon Club restrooms.
Q: What food/vending options are available at The Ledge?
A: Food trucks are located in the West Concessions area (stage left/house right of the venue). Food truck vendors may vary by event, so specific offerings are not guaranteed. Typical items include BBQ, hamburgers, pizza, and ice cream.
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If you have dietary restrictions, we recommend eating before arriving, as available options are unpredictable and may not accommodate all needs. Outside food is NOT permitted inside the venue.
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Please note: while food trucks may accept cash, all bar purchases are CASHLESS.
Q: Where do I pick up my Will Call tickets?
A: Will Call tickets can be picked up at our Box Office starting three hours before the show starts. Please note that only the individual whose name is on the ticket may pick it up and a valid photo ID is required to collect your tickets.
Q: Do I need to bring cash?
A: We recommend bringing some cash to events to purchase food from the food trucks.
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Please note: while food trucks may accept cash, all bar purchases are CASHLESS.
Q: What does the seating map look like?
A: Below is our general seating map. For price variations or concert specific differences in seating, please look at your show on Ticketmaster.
Q: What does the Falcon Club Pass Upgrade include?
A: The Falcon Club Pass Upgrade includes access to the Falcon National Bank Area, located on the left side of the venue next to the stage (right side when referencing the above image).
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This exclusive area features a private card-only bar, private restrooms, and private stage/quarry side lounge seating. Access is limited to a small number of guests who purchase the upgrade, ensuring a more private experience. This area also includes a large tent with fans, making it ideal for warm summer days.
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Please note: this upgrade does not include access to raised box seating or a parking pass.
Q: What is the upper seating with the umbrellas and how do I purchase it?
A: That upper area is Box Seating. These seats are not available for sale on Ticketmaster, so you will need to contact our Box Office for more information or if you'd like to purchase.
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Email info@theledgeamp.com or call our Box Office at 320-640-6701
Check out our Box Seating page for more information on how to purchase those seats!
Q: How can I stay up-to-date on event announcements?
A: Concert announcements are typically released one at a time between December and July. To be the first to know when an artist is coming to The Ledge, please sign up for our newsletter here.
Q: Where can I purchase tickets?
A: Tickets can be purchased at our Box Office on Fridays from 10AM to 2PM and we are located at 1700 Parkway Drive, Waite Park, MN 56387.
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Tickets are also available for purchase on Ticketmaster.com at any time.
Q: I'm having problems with my tickets.
A: For issues involving your tickets, please first contact the provider from which you purchased them. The Ledge Amphitheater CANNOT resolve ticketing issues involving third-party resale sites such as StubHub, SeatGeek, or GoTickets. For issues with Ticketmaster or Box Office purchases, please contact our Box Office at 320-640-6701.
Additionally, you may resolve issues by following this link.
Q: Can I purchase a Ledge Amphitheater gift card?
A: The Ledge Amphitheater does not offer gift cards. All official ticketing for The Ledge Amphitheater is handled through Ticketmaster. Ticketmaster gift cards can be purchased and used toward tickets for The Ledge Amphitheater through ticketmaster.com only.
​Click here to purchase a Ticketmaster gift card.
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Q: What are your COVID-19 policies?
A: The Ledge Amphitheater currently has no COVID-19 policies in place. However, guests are strongly encouraged to stay home if they are not feeling well. These guidelines are subject to change based on artist requests.
For more information, please check out our COVID-19 page here.
Still Have a Question?
Reach out to us via our email info@theledgeamp.com or call us at 320-640-6701.
